Source → Target fields
| Source field | Target field | Zen suggestion | Decision |
|---|
Field mapping
Zen suggests how source fields map to the target and which workspace each record belongs in. Review, then save. Approved mappings are reused the next time this source and target are paired.
Workspace classification
Zen routes each record to a Freshservice workspace from its department. Change a row to override the rule; overrides are saved with the mapping.
| Department | Records | Workspace | Why |
|---|
Follow one record from the source through the mapping to its Freshservice payload and workspace. Expand to open.