Zen ran 47 sessions in the last 7 days and escalated 4 to your team.
| Customer | Plan | Progress | Last session | Status |
|---|---|---|---|---|
| NG Northwind Group | Enterprise | 2h ago | Live | |
| CL Cerby Labs | Growth | Yesterday | In progress | |
| UF Uptick Field | Growth | 4 days ago | Stuck | |
| BG Budgetly | Starter | 6h ago | In progress | |
| QA Qualia Health | Enterprise | 1h ago | In progress | |
| CB Canibuild | Growth | 9 days ago | At risk |
"Can we get SSO on the Growth plan?" — commercial question, outside Zen's scope.
Data import failed 3 times — malformed CSV from their legacy system.
Asked for a custom invoice template — not covered in the knowledge base.
Multi-region tax setup — Zen flagged low confidence and paused.
Zen's read: the biggest drop is at Sync CRM — 12 of 26 customers couldn't find their provider in the list. Promoting the top 6 CRM logos would likely recover ~20% of this step.